Refund policy
REFUND & RETURNS POLICY
Swedish Cravings
Last updated: October 13, 2026
At Swedish Cravings, we take great care in selecting, packing, and shipping authentic Swedish products to customers around the world.
We want every order to arrive safely and in excellent condition. If something isn't right, we're here to help.
30-DAY RETURN POLICY
We offer a 30-day return policy for eligible products. This means you have 30 days after receiving your order to request a return.
For returns under our voluntary 30-day policy, products must be:
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Unused and in their original condition.
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In their original packaging, with any applicable tags or seals intact.
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Accompanied by a receipt or proof of purchase.
Please note that certain products, particularly perishable food items, are excluded from our voluntary return policy.
This 30-day policy is offered in addition to any statutory consumer rights that may apply to your purchase.
HOW TO REQUEST A RETURN
To request a return, please contact us at:
Include your order number, the product you wish to return, and the reason for your request.
Please do not send products back without contacting us first.
If your return is accepted, we will provide instructions on how and where to send your package.
Return address:
Swedish Cravings
Örnafälla 3086
285 93 Markaryd
Sweden
For ordinary returns under our voluntary return policy, return shipping costs are the customer's responsibility.
If a product is defective, damaged, or incorrect, we will provide an appropriate solution in accordance with applicable consumer protection laws, including covering necessary return shipping costs where required.
We recommend using a tracked shipping service for international returns, as we cannot guarantee receipt of parcels sent without tracking.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Every order is carefully packed before leaving our facility. However, we understand that problems can occasionally occur during international transportation.
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, leaking, spoiled, incorrect, or missing from your order, please contact us as soon as reasonably possible at info@swedishcravings.shop.
To help us investigate and resolve the issue quickly, please include:
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Your order number.
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A brief description of the problem.
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Photographs of the affected product and packaging, where possible.
Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate resolution.
Please do not dispose of damaged products or packaging before contacting us if it is safe and reasonable to retain them, as photographs or other evidence may be needed for a shipping claim.
However, the absence of photographs or original packaging does not automatically remove your statutory consumer rights.
We will never require customers to pay return shipping costs for defective or incorrectly supplied goods where the law requires us to cover those costs.
FOOD PRODUCTS AND NON-RETURNABLE ITEMS
Because Swedish Cravings specializes in food and beverages, certain products cannot be returned simply because a customer changes their mind.
Our voluntary 30-day return policy does not apply to:
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Perishable food products or goods that deteriorate or expire rapidly.
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Food products that have been opened or consumed.
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Products with broken safety or hygiene seals where their return would be unsuitable for health or hygiene reasons.
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Personalized or custom-made products.
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Gift cards.
These exclusions apply to our voluntary return policy. Statutory withdrawal rights, where applicable, are subject to the specific exceptions provided by law.
In particular, not all food products are automatically exempt from the statutory right of withdrawal. An unopened, shelf-stable product may still qualify.
Discounted or promotional items are not automatically excluded from statutory consumer rights.
If a food product arrives damaged, spoiled, incorrect, or otherwise defective, you may still be entitled to a remedy regardless of the exclusions above.
Please contact us if you are unsure whether a particular product is eligible for return.
EUROPEAN UNION – RIGHT OF WITHDRAWAL
Consumers in the European Union generally have a statutory right to withdraw from eligible online purchases within 14 days without providing a reason.
The withdrawal period normally begins the day after you, or a person designated by you, receives the goods.
To exercise this right, you must clearly inform Swedish Cravings of your decision to withdraw before the applicable deadline.
You can contact us at:
Please include your order number and clearly state that you wish to exercise your right of withdrawal.
You may also access your order through your customer account to request a return or cancellation where this functionality is available.
A statutory withdrawal request does not require our prior approval to be valid.
Where required by applicable law, a dedicated online withdrawal function must also be available through our website.
Returning goods after withdrawal
If you exercise your statutory right of withdrawal, you must normally return the goods without undue delay and within 14 days after informing us of your decision.
You are responsible for the direct cost of returning the goods unless applicable law or an express agreement requires otherwise.
You may inspect the products to the extent reasonably necessary to establish their nature, characteristics, and functioning.
However, you may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose, where permitted by law.
Original packaging is recommended but is not an absolute condition for exercising statutory withdrawal rights.
Refunds following withdrawal
When a valid statutory withdrawal covers the entire order, we will refund payments received for that order, including the cost of standard outbound delivery.
If you selected a delivery method more expensive than our least expensive standard delivery option, we are not required to refund the additional cost.
Refunds will be processed without undue delay and within the applicable statutory deadline, normally no later than 14 days after we receive your withdrawal notice.
Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
Refunds will be made using the original payment method unless otherwise expressly agreed.
Exceptions to the right of withdrawal
The statutory right of withdrawal does not apply to certain goods, including:
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Goods liable to deteriorate or expire rapidly.
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Sealed goods unsuitable for return for health protection or hygiene reasons, once unsealed after delivery.
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Goods made to the customer's specifications or clearly personalized.
Other statutory exceptions may apply depending on the nature of the product.
These exceptions do not affect your rights if goods are faulty, damaged, or do not conform to the contract.
INTERNATIONAL CUSTOMERS OUTSIDE THE EUROPEAN UNION
We welcome customers from the United States, Canada, the United Kingdom, Australia, and other supported destinations.
For eligible products, our voluntary 30-day return policy applies to international orders unless otherwise stated.
Customers outside the EU may also have mandatory consumer rights under laws applicable to their purchases.
International return shipping costs for ordinary change-of-mind returns are the customer's responsibility.
Any customs documentation needed for a return must be completed accurately.
Please contact us before returning an international shipment so that we can provide suitable instructions and help avoid unnecessary customs complications.
For damaged, defective, or incorrectly supplied products, we will review the circumstances and provide a remedy in accordance with applicable law.
EXCHANGES
We do not currently operate a direct exchange service for ordinary change-of-mind returns.
If you wish to exchange an eligible product, the simplest option is to contact us to arrange a return and then place a new order for the desired product.
If we have sent an incorrect or defective item, please contact us before placing another order so that we can arrange an appropriate resolution.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
Include your order number and cancellation request.
We will make every reasonable effort to cancel your order before it has been dispatched.
Once an order has been handed over to the shipping carrier, cancellation or interception may no longer be possible.
This does not affect any applicable statutory right of withdrawal or other mandatory consumer rights.
REFUNDS AND PROCESSING TIMES
Once we have received and, where appropriate, inspected a returned item, we will notify you of the outcome.
For returns approved under our voluntary 30-day policy, refunds will normally be processed to the original payment method within 10 business days.
For statutory withdrawals, refunds will be handled within the deadlines prescribed by applicable law.
For defective, damaged, missing, or incorrect products, we will provide any refund or other remedy required by applicable law.
Please note that your bank or payment provider may require additional time to display the refund in your account.
If more than 15 business days have passed since we confirmed a voluntary refund and you have not received it, please contact us.
QUESTIONS OR ASSISTANCE
If you have any questions about returns, refunds, damaged products, or an existing order, our team is happy to help.
Swedish Cravings
Örnafälla 3086
285 93 Markaryd
Sweden
Email: info@swedishcravings.shop
Website: https://swedishcravings.shop
We appreciate every customer who chooses Swedish Cravings and will always do our best to resolve concerns fairly and efficiently.
Bringing Sweden a Little Closer.