TERMS OF SERVICE

Swedish Cravings
Last updated: October 13, 2026

OVERVIEW

Welcome to Swedish Cravings!

Swedish Cravings is an online store based in Sweden, offering authentic Swedish food, candy, beverages, household essentials, and carefully selected Swedish products to customers around the world.

Throughout these Terms of Service, "we", "us", and "our" refer to Swedish Cravings.

Our website and online store are powered by Shopify, which provides the e-commerce platform through which we offer our products and services.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and our Privacy Policy.

Please read these Terms carefully before using our website or making a purchase. Nothing in these Terms limits or excludes consumer rights that cannot lawfully be waived.

SECTION 1 – ACCESS AND ACCOUNT

You may browse our website without creating an account. Certain features, including order management, may require an account or additional information.

When placing an order, you agree to provide accurate, complete, and current information, including your name, email address, shipping address, and payment details.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You must not use our website for fraudulent, unlawful, or unauthorized purposes.

If you are under the legal age required to enter into a purchase agreement in your country, you must have permission from a parent or legal guardian.

SECTION 2 – OUR PRODUCTS

Swedish Cravings specializes in authentic Swedish products sourced from established brands and suppliers.

We make every effort to ensure that product descriptions, images, ingredients, weights, prices, and availability are accurate and up to date.

However, manufacturers may occasionally change packaging, ingredients, or product specifications without advance notice.

Product photographs are intended to represent the items sold, but minor differences in packaging, appearance, or color may occur.

For food products, customers should always review the original packaging for current ingredient information, allergens, nutritional details, storage instructions, and expiration dates before consumption.

If you have an allergy, dietary restriction, or specific product requirement, please contact us before placing your order.

We reserve the right to update product descriptions, adjust our selection, discontinue products, or limit quantities where reasonably necessary.

Your statutory rights concerning incorrect descriptions, defective goods, or products that do not conform to your order remain unaffected.

SECTION 3 – ORDERS AND ORDER CONFIRMATION

When you place an order through our website, you submit an offer to purchase the selected products.

After your order has been placed, you will receive an order confirmation at the email address provided during checkout.

We reserve the right to decline or cancel orders for legitimate reasons, including:

• Products being unavailable or out of stock.

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorized transactions.

• Shipping restrictions or legal requirements affecting the destination country.

• Circumstances that prevent us from fulfilling the order.

If we are unable to fulfill an order that has already been paid for, we will contact you and arrange an appropriate refund.

Please review your order details carefully before completing checkout.

If you need to modify or cancel an order, contact us as soon as possible at info@swedishcravings.shop.

We will make reasonable efforts to accommodate changes before dispatch. Once an order has been shipped, changes may no longer be possible.

Cancellations, returns, refunds, and statutory withdrawal rights are further explained in our Refund Policy.

SECTION 4 – PRICES, CURRENCIES AND PAYMENT

Our website supports international customers and may display prices in different currencies depending on the customer's selected market or location.

The applicable product prices, discounts, shipping charges, taxes, and any other charges collected by Swedish Cravings will be displayed during checkout before the order is completed.

The final amount shown at checkout is the amount charged by Swedish Cravings for the order.

Prices and promotions may change without notice. However, price changes will not affect orders that have already been accepted, except where a pricing error is handled in accordance with applicable law.

Payments are processed through secure payment providers available at checkout.

By completing a purchase, you confirm that you are authorized to use the selected payment method.

We reserve the right to verify or decline payments where fraud prevention or legal compliance requires it.

Your bank or payment provider may apply currency conversion charges or other fees outside our control.

SECTION 5 – INTERNATIONAL SHIPPING AND DELIVERY

Swedish Cravings ships internationally to supported destinations using established shipping carriers.

Available shipping methods, shipping charges, and estimated delivery times are provided during checkout or in our Shipping Policy.

We use tracked shipping services whenever available and provide tracking details after dispatch.

Estimated delivery times are provided in good faith but may be affected by circumstances such as:

• Customs processing and inspections.

• Shipping carrier delays.

• Weather conditions and transportation disruptions.

• Public holidays.

• Import regulations and destination-country restrictions.

• Events outside our reasonable control.

We make reasonable efforts to investigate delivery issues and assist customers when shipments are delayed, lost, or damaged.

Delays caused by third parties do not automatically remove any delivery obligations or consumer rights imposed by applicable law.

For consumer purchases where Swedish consumer law applies, the risk of loss or damage generally remains with Swedish Cravings until the customer, or a person designated by the customer, takes physical possession of the goods, unless a statutory exception applies.

Customers are responsible for providing a complete and accurate delivery address.

Additional costs resulting from incorrect or incomplete address information may be the customer's responsibility where permitted by law.

For further details, please read our Shipping Policy.

SECTION 6 – CUSTOMS, IMPORT DUTIES AND RESTRICTIONS

International shipments may be subject to customs inspections, import requirements, duties, taxes, or restrictions imposed by the destination country.

Where import-related charges are collected or prepaid by Swedish Cravings, this will be reflected in the applicable checkout terms or shipping information.

Where charges are not included, customers may be responsible for duties, taxes, or fees imposed by their country's authorities.

Swedish Cravings complies with applicable export requirements and makes reasonable efforts to ensure that products are shipped to supported destinations.

However, import regulations may change, and certain products may be restricted or prohibited in particular countries.

Customers should review any applicable import restrictions before placing an order.

If a shipment is refused, returned, or confiscated by customs authorities, we will review the circumstances individually in accordance with applicable law and our published policies.

Nothing in this section limits any mandatory consumer rights or obligations that apply to Swedish Cravings.

SECTION 7 – FOOD PRODUCTS, STORAGE AND PRODUCT SAFETY

Many products sold by Swedish Cravings are food and beverage items.

We make reasonable efforts to select suitable packaging and shipping methods for the products we offer.

Unless explicitly stated otherwise, our international delivery services do not provide temperature-controlled transportation.

Customers should follow the storage instructions printed on the manufacturer's packaging upon receipt.

We recommend inspecting all food products when they arrive, particularly items sensitive to temperature or handling.

If a product arrives damaged, leaking, spoiled, or otherwise unsuitable for consumption, please contact us promptly with your order number and relevant photographs.

We will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws and our Refund Policy.

Swedish Cravings cannot guarantee specific storage conditions during transportation unless such conditions have expressly been agreed.

However, this does not exclude responsibility for defective products or other obligations imposed by applicable law.

SECTION 8 – RETURNS, REFUNDS AND CANCELLATIONS

Our return and refund procedures are described in our Refund Policy.

Customers must contact us if they receive incorrect, damaged, defective, or missing products.

Where applicable, customers may have a statutory right to withdraw from a distance purchase within 14 days of receiving the goods.

Certain products may be exempt from this right, including goods that deteriorate or expire rapidly and qualifying sealed goods that have been unsealed after delivery for health or hygiene reasons.

The precise exceptions depend on applicable law and the product concerned.

Our published return policy may offer additional rights beyond minimum statutory requirements.

Any such additional rights do not replace or reduce mandatory consumer protections.

For assistance, contact info@swedishcravings.shop.

SECTION 9 – INTELLECTUAL PROPERTY

The Swedish Cravings website, including its original text, photographs, graphics, branding, designs, videos, and other original content, is protected by applicable intellectual property laws.

These materials belong to Swedish Cravings or their respective rights holders.

You may use our website for personal, lawful shopping and informational purposes.

You may not reproduce, distribute, republish, commercially exploit, or modify our original website content without prior permission, except where allowed by applicable law.

Product names, trademarks, and brand logos belonging to manufacturers or other third parties remain the property of their respective owners.

Nothing in these Terms transfers ownership of any intellectual property to website visitors or customers.

SECTION 10 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links to external websites or use services provided by third parties, including payment processors, shipping providers, analytics services, and other e-commerce tools.

These third-party services may operate under their own terms and privacy policies.

Swedish Cravings does not control the content or practices of independent third-party websites.

We encourage customers to review the applicable terms before using external services.

However, the use of third-party service providers does not remove Swedish Cravings' responsibilities as a seller under applicable law.

SECTION 11 – RELATIONSHIP WITH SHOPIFY

Swedish Cravings is powered by Shopify, which enables us to provide our online store and related services.

However, purchases made through our store are transactions directly between the customer and Swedish Cravings.

Shopify is not the seller of the products offered by Swedish Cravings.

By using our website, you acknowledge that Shopify is not responsible for sales between you and Swedish Cravings, including injury, damage, or loss resulting from purchased products and services.

To the fullest extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from purchases and transactions with Swedish Cravings.

Nothing in this section excludes rights that cannot lawfully be waived.

SECTION 12 – PRIVACY AND PERSONAL INFORMATION

Protecting customer information is important to Swedish Cravings.

We process personal information in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), where applicable.

Personal information may be collected and processed to:

• Process and fulfill orders.

• Arrange shipping and delivery.

• Provide customer support.

• Process payments and refunds.

• Prevent fraud.

• Comply with legal obligations.

• Improve our website and services.

• Provide marketing communications where permitted by law.

Our website is hosted by Shopify, which processes certain personal information in connection with the operation of our store.

Some service providers may process information outside the customer's country of residence, subject to applicable data protection safeguards.

For further information, please read our Privacy Policy.

You can also review Shopify's Privacy Policy.

SECTION 13 – CUSTOMER REVIEWS AND FEEDBACK

We welcome customer reviews, suggestions, photographs, and other feedback relating to our products and services.

By voluntarily submitting feedback for publication, you confirm that you have the right to share that material.

You grant Swedish Cravings a non-exclusive, worldwide, royalty-free license to use, reproduce, and display submitted feedback for purposes related to operating and promoting our business, subject to applicable law and privacy rights.

We may moderate or remove feedback that contains unlawful content, abusive language, spam, misleading information, or material that infringes another person's rights.

We are not responsible for opinions expressed by independent customers, except where applicable law provides otherwise.

SECTION 14 – ERRORS AND INACCURACIES

We make reasonable efforts to keep our website accurate and up to date.

However, occasional errors may occur in product descriptions, availability, prices, promotions, shipping information, or other content.

We reserve the right to correct inaccuracies and update information when necessary.

If an error materially affects an order, we will contact the customer and explain the available options.

Any cancellation, adjustment, or refund resulting from such an error will be handled in accordance with applicable law.

SECTION 15 – PROHIBITED USES

You agree not to use our website or services for unlawful, fraudulent, malicious, or abusive activities.

Prohibited activities include:

• Attempting unauthorized access to our systems or customer accounts.

• Introducing viruses, malware, or harmful code.

• Using stolen or unauthorized payment information.

• Impersonating another person or organization.

• Collecting personal information about other users without authorization.

• Infringing intellectual property rights.

• Sending spam or misleading communications.

• Interfering with website security or normal operation.

• Using automated tools to bypass security measures or access restrictions.

We reserve the right to restrict access, suspend accounts, or cancel transactions where reasonably necessary to prevent fraud, abuse, or violations of these Terms.

Any such action will be subject to applicable consumer protection and other legal requirements.

SECTION 16 – AUTOMATED AGENTS AND AI TOOLS

This section applies to autonomous or semi-autonomous software agents, including AI-powered shopping assistants, that access or interact with our services.

Automated agents must operate lawfully and must not misrepresent their identity or circumvent website security measures.

Agents must comply with applicable technical access restrictions and identify themselves where required.

We may apply reasonable technical measures to manage automated access, protect customer data, and maintain website security.

Automated tools must not attempt to bypass CAPTCHAs, security controls, or other measures intended to prevent unauthorized activity.

Where an agent makes purchases on behalf of a customer, the person or organization authorizing the purchase remains responsible for ensuring that the transaction is authorized and accurate, subject to applicable law.

SECTION 17 – AVAILABILITY AND WEBSITE OPERATION

We aim to provide a reliable and accessible shopping experience.

However, website functionality may occasionally be interrupted because of maintenance, technical issues, third-party service disruptions, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted or error-free access to the website.

We may update, modify, or temporarily suspend website features when reasonably necessary.

This section does not limit legal obligations relating to orders, payments, consumer rights, or personal data.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Swedish Cravings will not be liable for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.

We are not responsible for interruptions or damages caused solely by circumstances beyond our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.

• Death or personal injury caused by negligence where liability cannot lawfully be excluded.

• Defective or unsafe products where mandatory product liability rules apply.

• Breaches of mandatory consumer protection laws.

• Any other liability that cannot lawfully be limited or excluded.

The customer's statutory rights remain unaffected.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, users who engage in unlawful activity or materially breach these Terms may be responsible for losses or claims directly resulting from their actions.

Nothing in this section requires consumers to waive mandatory legal rights or reimburse Swedish Cravings for liabilities that cannot lawfully be transferred to them.

SECTION 20 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply where legally possible.

SECTION 21 – ENTIRE AGREEMENT

These Terms of Service, together with our applicable published policies and any specific conditions presented and accepted during checkout, govern the use of our website and purchases from Swedish Cravings.

If specific promotional or product conditions apply, they will be communicated where relevant.

Nothing in these Terms overrides mandatory rights granted to consumers under applicable law.

Failure by Swedish Cravings to enforce a particular provision does not automatically constitute a permanent waiver of that provision.

SECTION 22 – GOVERNING LAW AND DISPUTES

Swedish Cravings is established in Sweden.

These Terms are governed by Swedish law, subject to mandatory consumer protection provisions that may apply in the customer's country of residence.

Nothing in these Terms deprives consumers of protections granted by mandatory laws that apply to their purchases.

If a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter fairly and efficiently.

Customers may also have access to consumer protection authorities, alternative dispute resolution bodies, or courts with jurisdiction under applicable law.

Where applicable, Swedish consumers may seek guidance from the Swedish Consumer Agency (Konsumentverket) or submit eligible disputes to the Swedish National Board for Consumer Disputes (ARN).

SECTION 23 – HEADINGS

The headings in these Terms are included for convenience and readability only.

They do not alter the meaning or legal interpretation of the provisions.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our business operations, services, or applicable legal requirements.

The most current version will be available on this page.

Where required by law, we will provide appropriate notice of material changes.

Updated Terms will not retroactively remove rights that customers acquired under orders already accepted.

Continued use of the website following publication of updated Terms may be subject to the revised Terms, to the extent permitted by applicable law.

SECTION 25 – CONTACT INFORMATION

If you have any questions about these Terms of Service, your order, or our products, please contact us.

Trading name: Swedish Cravings
Business location: Örnafälla 3086, 285 93 Markaryd, Sweden
Email: info@swedishcravings.shop
VAT registration number: SE760128397601
Website: https://swedishcravings.shop

Additional information is available in our published policies:

Contact Information

Shipping Policy

Refund Policy

Privacy Policy

Legal Notice

© 2026 Swedish Cravings. All rights reserved.