SHIPPING & DELIVERY POLICY

Swedish Cravings
Last updated: October 13, 2026

At Swedish Cravings, we believe that distance should never stand between you and the authentic tastes of Sweden.

From Swedish candy and chocolate to traditional foods, coffee, and everyday favourites, we carefully prepare every order for its journey from Sweden to your doorstep.

We work with established international shipping partners to provide reliable, trackable delivery to customers around the world.

ORDER PROCESSING

Orders are typically prepared and processed within 1–2 business days after payment confirmation.

Orders placed during weekends or Swedish public holidays will normally be processed on the following business day.

During particularly busy periods, seasonal promotions, or holidays, processing may occasionally take longer.

If an ordered product is temporarily unavailable or an unexpected delay affects your order, we will contact you as soon as reasonably possible.

Please note that processing time is separate from the estimated shipping transit time.

SHIPPING DESTINATIONS

Swedish Cravings offers international shipping to a wide range of destinations, including the United States, Canada, the United Kingdom, European countries, and other supported markets.

Available shipping destinations and delivery methods are displayed during checkout.

Occasionally, shipping restrictions, customs regulations, or carrier limitations may prevent us from delivering certain products to particular countries.

If your country is unavailable during checkout, please contact us at info@swedishcravings.shop. We will be happy to investigate whether a suitable shipping option is available.

SHIPPING METHODS AND CARRIERS

We carefully select our shipping partners based on destination, parcel weight, shipping requirements, and the products being transported.

Our shipping partners may include:

• FedEx – International shipments to selected destinations, including the United States and Canada.

• PostNord – Tracked international parcel services, including deliveries handled by USPS and Canada Post.

• DHL and other international carriers – Selected shipping routes and delivery services.

• Local delivery partners – Final delivery in certain destination countries.

The shipping method available for your order depends on your delivery address, parcel weight, and the services offered at checkout.

We may occasionally select an alternative carrier when necessary to ensure safe and efficient delivery, provided the service remains appropriate for your order.

Tracking information is provided for shipments using tracked delivery services.

SHIPPING COSTS

Shipping costs are calculated according to the destination, parcel weight, and available delivery method.

The applicable shipping charge is displayed at checkout before payment.

We aim to provide competitive international shipping rates while maintaining reliable delivery standards.

Shipping charges may vary between countries, regions, and weight categories.

Any applicable free-shipping promotions or thresholds will be clearly displayed on our website or during checkout.

No additional shipping charge will be applied if we decide to dispatch your order in separate parcels.

ESTIMATED DELIVERY TIMES

We strive to deliver orders as quickly and reliably as possible.

Typical estimated shipping transit times are:

Destination	Estimated delivery
Sweden	1–3 business days
Europe	3–10 business days
United States	5–12 business days
Canada	5–12 business days
United Kingdom	3–10 business days
Australia & New Zealand	7–15 business days
Rest of the World	7–20 business days

These estimates generally refer to transit time after dispatch and do not include order processing.

Actual delivery times depend on the selected shipping service, destination, customs processing, and local delivery conditions.

International shipments may occasionally experience delays caused by:

• Customs inspections or clearance procedures.

• Carrier operational disruptions.

• Severe weather conditions.

• Public holidays and seasonal shipping volumes.

• Transportation restrictions.

• Import documentation requirements.

• Other circumstances beyond our reasonable control.

We actively assist customers with shipping-related concerns and will investigate unexpected delays whenever possible.

Estimated delivery dates are not guaranteed unless an express delivery commitment has been agreed.

Nothing in this section limits statutory delivery rights under applicable consumer protection laws.

CUSTOMS, IMPORT DUTIES AND TAXES

No unexpected import duties or customs charges for US customers.

For shipments to the United States, Swedish Cravings arranges the applicable import-related charges as part of our shipping service, so customers are not expected to pay additional duties or customs clearance fees upon delivery.

For other international destinations, the treatment of duties, taxes, and customs charges depends on the destination and the shipping arrangement selected.

Where import charges are included or prepaid by Swedish Cravings, this will be reflected in the applicable checkout or shipping information.

Where charges are not included, local customs authorities or delivery providers may assess import duties, taxes, or handling fees.

We aim to provide clear information about these charges before purchase.

International shipments may be inspected by customs authorities, and additional documentation may occasionally be requested.

Should this happen, we will make reasonable efforts to assist the shipping carrier and customer with the required information.

Customers are responsible for complying with applicable import restrictions in their country, while Swedish Cravings remains responsible for its own legal obligations as the seller and exporter.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and, where available, a link to the carrier's tracking service.

Please allow up to 24 hours for tracking information to become active.

Some international shipments are transferred between carriers during transportation.

For example, a parcel dispatched through PostNord may be delivered by USPS in the United States or Canada Post in Canada.

During these transfers, tracking updates may occasionally be delayed.

If your tracking information has not updated for an extended period, please contact us and we will be happy to investigate.

MULTIPLE SHIPMENTS

Although we normally dispatch orders as a single package, certain circumstances may require an order to be divided into multiple shipments.

This may occur because of product availability, packaging requirements, shipping restrictions, or logistical considerations.

If we dispatch your order in multiple parcels, you will receive the relevant tracking information for each shipment, where available.

There is no additional shipping charge for split shipments arranged by Swedish Cravings.

DELIVERY ADDRESSES

Please ensure that your delivery information is complete and accurate before placing an order.

This includes:

• Full recipient name.

• Street address and building or apartment number.

• Postal or ZIP code.

• City, state, or province where applicable.

• Country.

• Valid telephone number and email address.

Incorrect or incomplete delivery information may cause delays, unsuccessful delivery attempts, or the return of a shipment.

If you notice an error in your delivery address, please contact us immediately.

We will make reasonable efforts to correct the address before dispatch.

Once a parcel has entered the carrier's delivery network, address changes may no longer be possible.

Where additional shipping costs arise directly from incorrect customer-provided information, these may be charged to the customer where permitted by applicable law.

FAILED DELIVERY AND RETURNED PARCELS

Occasionally, parcels may be returned to us because of unsuccessful delivery attempts, incorrect addresses, failure to collect a parcel, or customs-related circumstances.

If a shipment is returned, we will contact you to discuss the available options.

Depending on the circumstances, these may include reshipping the order or arranging a refund.

Additional shipping charges may apply where a return or failed delivery results from circumstances within the customer's control, to the extent permitted by applicable law.

Where Swedish Cravings or its shipping provider is responsible for the delivery failure, we will provide an appropriate resolution without imposing costs that the customer is not legally required to bear.

LOST, DAMAGED OR DELAYED SHIPMENTS

We take great care when packing every order and work with reliable shipping partners.

However, damage, loss, and unexpected delays can occasionally occur during international transportation.

If your parcel arrives damaged, appears to be missing, or has experienced an unusual delay, please contact us at:

info@swedishcravings.shop

Please provide your order number and a description of the problem.

For damaged shipments, photographs of the outer packaging and affected products are helpful when available.

We will investigate the situation with the relevant carrier and provide an appropriate resolution, which may include a replacement, refund, or another remedy.

For consumer purchases, responsibility for goods lost or damaged before delivery remains with Swedish Cravings where required by applicable law.

Customers are not required to resolve carrier claims themselves before exercising their statutory consumer rights.

FOOD PRODUCTS AND INTERNATIONAL TRANSPORT

Swedish Cravings specializes in authentic Swedish food, candy, chocolate, beverages, and other grocery products.

We carefully select packaging materials appropriate for the products and shipping services used.

However, international transportation may involve varying temperatures and handling conditions.

Unless explicitly stated otherwise, our standard international shipping services do not provide refrigerated or temperature-controlled transportation.

Customers should inspect products upon delivery and follow the manufacturer's recommended storage instructions.

Chocolate and other temperature-sensitive products may soften or experience cosmetic changes during periods of warm weather.

If any product arrives damaged, spoiled, leaking, or otherwise defective, please contact us so that we can investigate and provide an appropriate resolution.

Nothing in this section limits rights concerning damaged or defective products.

ORDER CHANGES AND CANCELLATIONS

If you need to modify or cancel your order, please contact us as soon as possible at info@swedishcravings.shop.

We will do our best to accommodate changes before your order has been dispatched.

Once a shipment has been handed over to the carrier, modifications or cancellation of the shipment may no longer be possible.

This does not affect any applicable statutory withdrawal rights or other mandatory consumer protections.

For further information, please refer to our Refund & Returns Policy.

CUSTOMER SUPPORT

We want your experience with Swedish Cravings to be smooth and enjoyable, from placing your order to receiving your favourite Swedish products.

If you have questions about delivery destinations, shipping costs, tracking information, customs clearance, or an existing order, please contact us.

Swedish Cravings
Örnafälla 3086
285 93 Markaryd
Sweden

Email: info@swedishcravings.shop
Website: https://swedishcravings.shop

Thank you for choosing Swedish Cravings.

Bringing Sweden a Little Closer.